Shipping policy

Last Updated: September 2025

1. Overview

This Shipping & Delivery Policy explains how Smart Wudu Basins ships orders, the delivery timeframes you can expect, and important delivery conditions. It outlines our shipping methods, estimated timelines, and responsibilities.

2. Delivery Areas

We currently deliver across the United Kingdom.

If certain locations (such as the Highlands, Islands, or Northern Ireland) have different delivery charges or timeframes, this will be clearly displayed at checkout before you complete your order.

3. Shipping Costs

Shipping costs and available delivery options are shown at checkout prior to purchase confirmation.

Any additional charges for remote or special delivery areas will be clearly stated.

4. Order Processing Time (Handling Time)

Orders are processed Monday to Friday, excluding UK bank holidays.

Processing time refers to the period between placing your order and handing it to the courier for delivery.

Typical processing time:
Orders for in-stock items are processed within 24-48 hours. You’ll receive an email once your order has shipped.
(Processing times may vary during busy periods or promotional events.)

5. Estimated Delivery Times

Delivery times are estimates only and are not guaranteed.

  • In-stock items (UK Mainland): 3–5 working days

  • Made-to-order or out-of-stock items: 4–6 weeks

If your order includes items with different lead times, we may ship them together or separately. Where shipments are split, you will not be charged additional shipping fees unless clearly stated at checkout.

6. Tracking & Secure Packaging

Where available, we provide tracked shipping services.

Tracking details (if applicable) will be sent by email once your order has been dispatched.

All products are packaged securely to help ensure they arrive in good condition.

7. Delivery Delays

While we aim to dispatch and deliver orders promptly, we cannot be held responsible for delays caused by:

  • Courier or postal service disruptions

  • Peak seasonal demand

  • Adverse weather conditions

  • Events outside our reasonable control

  • Delivery access issues

Estimated delivery times may be affected in these circumstances.

8. Incorrect Address or Failed Delivery

Please ensure your delivery address and contact details are accurate at checkout.

If delivery fails due to:

  • An incorrect or incomplete address

  • Missed delivery attempts

You may be responsible for any additional re-delivery charges.

9. Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible with:

  • Your order number

  • Clear photographs of the item and packaging

  • A brief description of the issue

We will work with you to resolve the matter in accordance with our Returns & Refunds Policy and applicable warranty terms.

10. Contact Us

For any shipping-related enquiries, please contact us:

Email: Sales@smartwudubasins.com
Phone: 020 3739 7966