Terms of service

1. About Us

Smart Wudu Basins is an online retailer specialising in wudu basins and accessories.

2. Ordering from Us

By placing an order, you confirm that you are legally capable of entering into a binding contract. You confirm that you are 18 years of age or over, or that you have parental or guardian consent.

After you place an order, you will receive an order confirmation email. This confirmation does not mean your order has been accepted. We reserve the right to cancel or refuse any order at our discretion, including but not limited to reasons relating to stock availability, payment issues, or pricing errors.

3. Pricing and Payment

All prices are listed in GBP (£) and include VAT where applicable.
We accept payment via debit card, credit card, Klarna, Apple Pay, Google Pay, and other third-party providers displayed at checkout.
Prices may change without notice. However, confirmed orders will not be affected by price changes.

4. Delivery

Delivery is available across the UK. Shipping options and charges are displayed at checkout.

Estimated Delivery Times:

In-stock items: 3–5 working days
Made-to-order or out-of-stock items: 4–6 weeks

Delivery times are estimates only and are not guaranteed. Risk of loss or damage passes to you upon delivery.

For full details, please refer to our Shipping Policy (if published).

5. Returns and Refunds

Most items may be returned within 30 days of delivery, provided they are:

Unused
In original condition
Returned in original packaging

Return shipping costs are the responsibility of the customer. We recommend using a tracked delivery service, as we are not responsible for items lost or damaged in transit.

6. Non-Returnable Items

The following items are non-returnable:

Used or installed items
Special-order or custom-made items

Once a return is received and inspected, refunds will be processed to the original payment method, minus any non-refundable delivery charges.

7. Consumer Rights

Nothing in these Terms affects your statutory rights.

Under the Consumer Rights Act 2015, products must be:

Of satisfactory quality
Fit for purpose
As described

If a product is faulty, you may be entitled to a repair, replacement, or refund in accordance with UK law.

8. Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of Smart Wudu Basins and may not be used, reproduced, or distributed without prior written permission.

9. Limitation of Liability

Smart Wudu Basins shall not be liable for indirect, incidental, or consequential damages, including but not limited to loss of data, income, or profits arising from the use or inability to use our website or products.

We are not liable for injury or damage caused by misuse or improper installation of our products.

Our total liability shall not exceed the amount paid for the products in question.

10. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and store personal information in compliance with UK GDPR.

11. Third-Party Links

Our website may contain links to third-party websites, including courier tracking services, payment processors, or live chat platforms. We are not responsible for the content, security, or privacy practices of those third-party sites.